Have the guts and the confidence in your team, knowing they aren’t always going to do “it” exactly the way you would, and remove the barriers that block the ...

Are you waiting too long to remove the blockers? I can’t even begin to tell you how personal this statement is for me. As a young agency owner I inherited the staff my ...

It provides shade and is comfortable, but it allows no sun in for growth. Many leaders are banyan trees, they protect their people, but nothing grows under them. As I ponder this ...

Not only do they deliver results, but create a place for young people to grow, and accelerate other’s careers. “Multipliers” by Liz Wizeman …are you ...

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Hum, that’s an interesting set of stats.  The “anger” piece probably doesn’t surprise anyone.  I bet in the last 3 seconds you even visualized the last ...

The dreaded “someone” or infamous “they”.  Who are they anyway and where are “they” when you need them?  The first couple of years I was back ...

If you surveyed a room of agents why their last account went to another agency at renewal, the overwhelming majority will tell you it was because of price. Our industry ...

  If I ask agency or 20, every one will almost always tell me they have a very loyal client base.  My second question is “why?” which is when the fun begins.  ...

Paying attention to what you hear from your client’s will shape where you take your business.  It gives you an opportunity to experiment a little, be innovative and improve ...