Continuing on this subject – employees and employers alike should be on guard and remind themselves of the fact that EVERYONE could see what’s being written – ...

That’s free advertising accordinging to the Southwest Airlines leadership who develped a “personality description model” for their company to   craft the ...

Hang with me for one more day while I tout a few of the fabulous lessons we as business owners, principals, managers can learn from the sensitive successes of our friends in ...

Your strengths are your talents, skills and knowledge.  Talent is your innate aptitude for an activity.  A skill is something you learn and become more adept at doing through ...

If you surveyed a room of agents why their last account went to another agency at renewal, the overwhelming majority will tell you it was because of price. Our industry ...

  If I ask agency or 20, every one will almost always tell me they have a very loyal client base.  My second question is “why?” which is when the fun begins.  ...

Paying attention to what you hear from your client’s will shape where you take your business.  It gives you an opportunity to experiment a little, be innovative and improve ...

Of course that statement assumes you’re even asking or paying attention to what you’re client expectations are – unfortunately to many people aren’t and ...

  Greater productivity and profits make good business sense.  The things that you identify in your customer value surveys that will increase your productivity and ultimately ...

Nike is famous for the “Just Do It” philosophy, which was a common attitude toward the early stage internet positions for most of my clients.  Yes, jumping out there ...