OK – I lied, I said last week that you only had to hand with me on this Southwest Airlines bandwagon for one more day, but I forgot something that’s noteworthy in ...

That’s free advertising accordinging to the Southwest Airlines leadership who develped a “personality description model” for their company to   craft the ...

It may surprise you to learn that Southwest Airlines is the most unionized airline, with 85% of its employees in unions.    Yet the airline has a reputation for amicable ...

Your strengths are your talents, skills and knowledge.  Talent is your innate aptitude for an activity.  A skill is something you learn and become more adept at doing through ...

If you surveyed a room of agents why their last account went to another agency at renewal, the overwhelming majority will tell you it was because of price. Our industry ...

  If I ask agency or 20, every one will almost always tell me they have a very loyal client base.  My second question is “why?” which is when the fun begins.  ...

Paying attention to what you hear from your client’s will shape where you take your business.  It gives you an opportunity to experiment a little, be innovative and improve ...

Of course that statement assumes you’re even asking or paying attention to what you’re client expectations are – unfortunately to many people aren’t and ...