Sara November 1, 2012 Human Resource Management, Leadership, Management

Responsibility differs from Accountability

At the   executive level, you supervise too many projects most liekly to be involved hands on with all of them.  Still,   you’re accountable for them.  Thus, you must ...

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Sara October 28, 2012 Communication, Customer Service, Leadership, Management, Operations, Professional Development

Do you have “Talk Equity”?

That’s free advertising accordinging to the Southwest Airlines leadership who develped a “personality description model” for their company to   craft the ...

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Sara October 24, 2012 Leadership, Management, Marketing, Operations, Organizational

A crisis can contain the germ of a big idea.

Ralph Waldo Emerson said it a little more eloquently with “Necessity is the mother of invention”.  A weed is a   plant whose virtue has not yet been discovered.  ...

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Sara October 20, 2012 Customer Service, Human Resource Management, Leadership, Management, Marketing, Operations, Organizational, Professional Development

Where does your staff think they are in the pecking order?

It may surprise you to learn that Southwest Airlines is the most unionized airline, with 85% of its employees in unions.    Yet the airline has a reputation for amicable ...

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Sara October 16, 2012 Communication, Human Resource Management, Leadership, Management, Operations, Organizational, Professional Development

Set and renew noble expectations

Hang with me for one more day while I tout a few of the fabulous lessons we as business owners, principals, managers can learn from the sensitive successes of our friends in ...

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Sara September 10, 2012 Leadership, Management, Organizational

Performance Management is Management

If you buy into the fact that this is not just an annual appraisal, then as a performance manager you believe at the very core of your being that its primary purpose is to ...

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Sara September 2, 2012 Leadership, Management, Organizational, Professional Development

Highly successful managers embed performance management activities into their regular routines, enabling them to help their workers improve…constantly.

1) Goal setting and revising:  Since change occurs rapidly in business,   it’s imperative that goals are set and revised at least quarterly.  Research indicates that the ...

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Sara June 19, 2012 Leadership, Operations

“Free Your Strengths” by using them the best way

Look at your top three strengths and consider how well you have been using them.  The task is to make them more prominent in your work.  Too often, people think their first ...

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Sara December 31, 2011 Leadership, Professional Development

New Year’s resolutions – fair or foul?

It’s that time of year where we often revisit the successes and/or failures of the closing year with anticipation of doing something different in the new year.  Lose ...

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Sara December 1, 2011 Leadership, Operations, Synerdynamics

“There’s a better way to do it…find it.”. Thomas Edison

Man, if only I’d said that!  It’s as if I was born under this Thomas Edison sign of the zodiac or something crazy.My grandfather always used to say  ...

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