That’s free advertising accordinging to the Southwest Airlines leadership who develped a “personality description model” for their company to   craft the ...

Ralph Waldo Emerson said it a little more eloquently with “Necessity is the mother of invention”.  A weed is a   plant whose virtue has not yet been discovered.  ...

It may surprise you to learn that Southwest Airlines is the most unionized airline, with 85% of its employees in unions.    Yet the airline has a reputation for amicable ...

Hang with me for one more day while I tout a few of the fabulous lessons we as business owners, principals, managers can learn from the sensitive successes of our friends in ...

“Performance Management” everything managers do that involves leading, managing, assessing and developing their employees.  Despite the broad range of activities, ...

If you buy into the fact that this is not just an annual appraisal, then as a performance manager you believe at the very core of your being that its primary purpose is to ...

In order for a quality performance management program to stand the test of time it must be continually re-evaluted to ensure the program remains relevant and effective.  Too ...

1) Goal setting and revising:  Since change occurs rapidly in business,   it’s imperative that goals are set and revised at least quarterly.  Research indicates that the ...

Myth #1 “As you grow your personality changes”.  While everyone loves a story of transformation where a person changes through the force of will or because of an ...

Have the guts and the confidence in your team, knowing they aren’t always going to do “it” exactly the way you would, and remove the barriers that block the ...