I’m just off a call with an agency that has grown at an amazing pace in the last couple of years.  When I say “amazing” I really mean staggering.  So why contact a ...

OK – I lied, I said last week that you only had to hand with me on this Southwest Airlines bandwagon for one more day, but I forgot something that’s noteworthy in ...

Ralph Waldo Emerson said it a little more eloquently with “Necessity is the mother of invention”.  A weed is a   plant whose virtue has not yet been discovered.  ...

It may surprise you to learn that Southwest Airlines is the most unionized airline, with 85% of its employees in unions.    Yet the airline has a reputation for amicable ...

  Greater productivity and profits make good business sense.  The things that you identify in your customer value surveys that will increase your productivity and ultimately ...

Our industry statistics tell us that the majority of an agency’s clients are within 20 years, 10 either way, of the agency principal’s age.  Because of that majority ...

If you’re not stopping at least once a month and looking at some key success indicators on a regular basis – no one else is and where does that get you in the long run ...

Nike is famous for the “Just Do It” philosophy, which was a common attitude toward the early stage internet positions for most of my clients.  Yes, jumping out there ...

With executives, consider avoiding the classic “pain-based” questioning model” where salespeople try to diagnose and instantly fix an area of client concern.  ...

  Too many times typcial sales people spend more time tearing down the competition’s lousy job than highlighting on the positives that they bring to the table.  Have ...