Operations | Synerdynamics

Sara October 28, 2012 Communication, Customer Service, Leadership, Management, Operations, Professional Development

Do you have “Talk Equity”?

That’s free advertising accordinging to the Southwest Airlines leadership who develped a “personality description model” for their company to craft the ...

Sara October 24, 2012 Leadership, Management, Marketing, Operations, Organizational

A crisis can contain the germ of a big idea.

Ralph Waldo Emerson said it a little more eloquently with “Necessity is the mother of invention”. A weed is a plant whose virtue has not yet been discovered. ...

Sara October 20, 2012 Customer Service, Human Resource Management, Leadership, Management, Marketing, Operations, Organizational, Professional Development

Where does your staff think they are in the pecking order?

It may surprise you to learn that Southwest Airlines is the most unionized airline, with 85% of its employees in unions. Yet the airline has a reputation for amicable ...

Sara October 16, 2012 Communication, Human Resource Management, Leadership, Management, Operations, Organizational, Professional Development

Set and renew noble expectations

Hang with me for one more day while I tout a few of the fabulous lessons we as business owners, principals, managers can learn from the sensitive successes of our friends in ...

Sara September 6, 2012 Management, Operations, Organizational, Professional Development

Sustainability is the secret to great performance management success

In order for a quality performance management program to stand the test of time it must be continually re-evaluted to ensure the program remains relevant and effective. Too ...

Sara June 19, 2012 Leadership, Operations

“Free Your Strengths” by using them the best way

Look at your top three strengths and consider how well you have been using them. The task is to make them more prominent in your work. Too often, people think their first ...

Sara December 1, 2011 Leadership, Operations, Synerdynamics

“There’s a better way to do it…find it.”. Thomas Edison

Man, if only I’d said that! It’s as if I was born under this Thomas Edison sign of the zodiac or something crazy.My grandfather always used to say ...

Sara November 9, 2011 Human Resource Management, Management, Operations, Sales & Sales Management

53% of surveyed workers say they express anger at work. Only 19% express joy – why?

Hum, that’s an interesting set of stats. The “anger” piece probably doesn’t surprise anyone. I bet in the last 3 seconds you even visualized the last ...

Sara November 8, 2011 Management, Operations

Don’t wait for “someone” to fix things in your organization – create the change yourself.

The dreaded “someone” or infamous “they”. Who are they anyway and where are “they” when you need them? The first couple of years I was back ...

Sara October 26, 2011 Communication, Internet, Marketing, Operations, Sales & Sales Management, Websites

Customer Value Management = greater productivity and profits

Greater productivity and profits make good business sense. The things that you identify in your customer value surveys that will increase your productivity and ultimately ...