I use a CPA, when I ran my agency I used a payroll service, even my copier was provided and serviced by another firm….all of which are really outsourced services.  Shoot, ...

Yes, consumers are more demanding all the time.  Our “microwave” society has done this to “them” (which even includes “us” if you look at hour ...

Ever realized YOU were the problem?  Whether it’s your own internal analysis or conversations with your colleagues or friends – it’s critical that you consider ...

Many aren’t very motivated to stop doing tasks and activities they dislike.  Buckingham uses an easy acronym to “STOP” doing it!  STOP = 1) Stop – cease ...

Do athletes perform by filling their minds with images of winning or images of losing?  Research says it’s the former – winning!  Are your workdays filled with tasks ...

You can save yourself a bunch of headaches by cleaning up your data long before you even begin your conversion process. Tip #1 – Not many have fully embraced the use of ...

Man, if only I’d said that!  It’s as if I was born under this Thomas Edison sign of the zodiac or something crazy.My grandfather always used to say  ...

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If you surveyed a room of agents why their last account went to another agency at renewal, the overwhelming majority will tell you it was because of price. Our industry ...

Of course that statement assumes you’re even asking or paying attention to what you’re client expectations are – unfortunately to many people aren’t and ...